Community Action Program, Belknap-Merrimack Counties, Inc. – Concord, NH – UPDATE December 2020
In an effort to safeguard our program participants and staff we are taking all precautions while continuing to provide services in our communities.
We will continue to provide services through the use of email, phone, fax and mail. Our offices will be locked however we will still be able to provide much needed services through grab and go food boxes, drop boxes for applications and contact information to complete an application for services.
Listed below are the programs that we have and which services we are able to provide during this time of crisis.
Head Start and Early Head Start – Most Head Start classrooms are open for in-person instruction with reduced enrollment. Families may request remote services instead of in-person. Early Head Start and preschool child care classrooms are open with reduced enrollment and shortened hours. Strict protocols around health and safety are in place for staff and participants. Breakfast, lunch, and snack are served each day at the center. Meals can be picked up by families opting for remote services. Staff continues to remain connected to families, although in-person home visits are currently suspended. Lead Teachers and Home Visitors continue to make weekly contact with all their families who are participating remotely. This is by phone or another electronic manner. This is to help parents engage in learning activities with their children. Lead Teachers and Home Visitors create learning activities for each child every week from the Creative Curriculum, PAT, and Partners for a Healthy Baby or ASQ activities. All teachers have the opportunity to work in their classrooms to complete tasks if needed.
Child care centers- All centers are closed until further notice.
Fuel Assistance Program – The program opened on December 1st, 2020. The Fuel Assistance Program provides benefits to qualified New Hampshire households to assist with heating costs. The Fuel Assistance Program can also help households during a heating emergency by securing an emergency delivery of fuel, delaying a shut-off notice, or referring clients to another source of assistance. Documentation of income must be provided. Applications can be made through a phone interview, mail in-app, email, or fax.
Electric Assistance Program – The Electric Assistance Program can help income-eligible customers pay their electric bills. The statewide Electric Assistance Program (EAP) provides qualifying customers with a discount on their monthly electric bill. The New Hampshire Legislature authorized funding for this statewide program as part of electric utility deregulation. Applications can be made through a phone interview, mail in-app, email, or fax. Households are encouraged to apply at any time during the year. Documentation of income must be provided. Households are not being removed for non-re-certification at this time.
Weatherization Program – An energy reduction program through the installation of energy conservation measures (insulation, air sealing, LED light bulbs, low-flow water devices, possible refrigerator metering/replacement, possible one-time heating system maintenance/replacement) staff are phone screening clients and visiting homes utilizing proper level III PPE.
Meals on Wheels – MOW is delivering meals three times a week. Wellness calls to our participants continue on the days they are not seeing the participants.
Senior Centers – These centers will be offering to-go meals two times a week to our participants. Center Managers continue to make wellness calls to participants that attended the senior center prior to closing.
Service Link – ServiceLink helps individuals access and make connections to long term services and supports, access family caregiver information and supports, explore options and understand and access Medicare and Medicaid. To have health coverage for the 2020 calendar year, participants must enroll by December 7th. Even if you signed-up during the last Open Enrollment Period, you must renew your plan or get a new one. Please contact Merrimack County ServiceLink (603)228-6625 or the Medicare office at (800) 633-4227. Enrollment will be completed through a telephone interview.
Senior Companion –Essential errands continue to be provided to participants. Telephone reassurance calls made by companions to visitees to help with isolation. Companions have started a pen pal letter-writing, sharing memories, and offering encouragement. At this time, Senior Companion members are working on developing zoom meetings.
- Senior Community Service Employment Program – Office is closed to the public. Staff is working in the office providing support to enrollees and new applicants and available for inquiries and completing applications/recertification via email, mail, or telephone.
- Workforce Innovation and Opportunity Act - Office is closed to the public. Staff is working in the office providing support to participants and new applicants and available for inquiries via email, mail, or telephone.
Women, Infants, and Children (WIC)- All appointments are currently conducted by telephone, including for new and existing participants. This will continue at least through February 2021 as the COVID waiver has been extended until then. Additional items have been added to the WIC food package to improve the shopping experience during times of various food shortages. The currently approved food items are listed on the WIC Shopper app. All participants are encouraged to download the free WIC Shopper app to access the food list, store locations, and other resources. Wal-Mart and some of Shaw's locations now allow the use of the self-checkout aisle for WIC food items. Changes to food packages and formula can be completed by phone with the nutritionist as well. An online nutrition education option through WIC Smart is also available to some participant categories. All new and replacement e-WIC benefit cards are provided during appointments and follow-up calls with the nutrition staff. The e-WIC cards are mailed to participants, so a current mailing address must be on file. Participants should call 603-225-2050 to apply, to provide updates, or if they have any questions regarding WIC.
Commodity Supplemental Food Program – Applications are taken over the phone at this time. Participants will be mailed their CSFP application and Rights and Responsibility forms to sign and return before their next appointment. Monthly boxes of food are distributed to income-eligible individuals 60 and older. Commodities will be distributed at scheduled appointment times. Participants should remain in their vehicles or apartments, and the food will be brought to them. 603-225-2050.
The Emergency Food Assistance Program (TEFAP) - Statewide USDA commodity food shipments to local community feeding organizations have increased and will take place monthly through the remainder of 2020 and into the first quarter of 2021. In response to the Coronavirus and the demand for food assistance, TEFAP has received additional funding for commodity food purchases from both the Families First Coronavirus Response Act and, more recently, from the CARES ACT. As a result, Feeding Organizations will see an increase in the volume of USDA commodities they receive, especially in the second half of 2020. May commodity deliveries are currently taking place, and plans are being made for June's food shipments.
Family Planning – Open for business with some limitations with types of in-person visits being provided. The staff has instituted telehealth for some types of visits to reduce patient interaction. Patients should call 603-524-5453 to inquire about appointments or with questions.
Housing - Masks are required in all common areas of the buildings.
- Senior Housing - Staff available by phone, interviews by phone, CDC screening used for moves
- Community rooms closed. Emergency only visits for tenants.
- Housing Security Deposit Loan Guarantee – Staff are available by phone to provide info and applications.
- Homeless and Housing – Staff are available to take calls; however, field visits are not allowed.
- Concord Area Transit – Bus routes will continue as scheduled. Increased cleaning protocols and procedures are being used. Fare enforcement has been suspended on all routes until further notice. Customers and drivers are required to wear face coverings that meet CDC standards at all times while on the bus.
- Concord Senior Transit – On-demand rides have resumed the pre-COVID schedule. Increased cleaning protocols and procedures are being used. Fare enforcement has been suspended on all routes until further notice. Customers and drivers are required to wear face coverings that meet CDC standards at all times while on the bus.
- Rural Transportation – On-demand rides have resumed the pre-COVID schedule. Increased cleaning protocols and procedures are being used. Fare enforcement has been suspended on all routes until further notice. Customers and drivers are required to wear face coverings that meet CDC standards at all times while on the bus.
- Volunteer Driver Program - VDP is limited to essential trips only: Doctor appointments, Dialysis, and to obtain food or medications. Volunteer drivers are requested and encouraged to sanitize their vehicles before and after each trip. Customers and drivers are required to wear face coverings that meet CDC standards at all times while on the bus.
We have staff available in all areas to answer questions, provide applications, and food items.
Agency Website: https://www.bm-cap.org
Phone numbers –
Concord Resource Center - 225-6880
Laconia Resource Center - 524-5512
Suncook Resource Centter - 485-7824
Franklin Resource Center – 934-3444
Warner Resource Center – 456-2207
Area resource centers will have the following hours for food pantries. We ask people to call first so we can prepare the food for pickup
- Concord Area Center Food Pantry Hours
- Laconia Area Center Food Pantry Hours
- Town of Meredith Food Pantry Hours
- This is not run by the Area Center it is a separate organization (phone: 279-1115)
- T, W, TH- 10am-1pm
- Suncook Area Center Food Pantry Hours
- Warner Area Center Food Pantry Hours
- This is not run by the Area Center it is a separate organization )
- M-TH- 11am-1pm